Frequently Asked Questions

Everything you need to know about shopping with The Phone Guys.

What is the condition of your refurbished phones?

Every device undergoes a rigorous 40-point inspection process. We categorize our phones into 'Pristine', 'Very Good', and 'Good' conditions so you know exactly what to expect regarding cosmetic appearance and battery health.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer express 1-2 day shipping options at checkout. All orders include a tracking number sent via email once the package departs our warehouse.

Do your phones come with a warranty?

Yes, all devices purchased from The Phone Guys include a comprehensive 12-month limited warranty that covers hardware defects and internal malfunctions.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.

Are your phones unlocked and ready to use?

Absolutely. All our phones are factory unlocked, meaning they are compatible with any GSM or CDMA carrier worldwide. Just insert your SIM card and you are ready to go.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm.